1. Can KBL Played outside India?
Answer: KBL PLAY is only open to residents of India, so a player from abroad cannot register or play on KBL PLAY.

2. How do you play the KBL Play game?
Answer: To play the KBL Play game, ensure you have sufficient points in your account. Games can be played with 2 or 4 players. For example, in a 4-player game with an entry fee of Rs. 100, the winning prize is Rs. 360. Players answer a simple Hindi question; the fastest correct answer wins and gets credited to their KBL Play account.

3. What type of questions are mostly asked in KBL Play quiz games?
Answer: KBL Play quiz games feature questions on general knowledge, current affairs, and Bollywood. They are designed to be easy to understand and quick to answer, ensuring fairness for all participants.

4. What happens if 2 players answer at the same time in a 4-player game?
Answer: The prize amount is equally divided between the two players, each receiving half of the game's winning amount.

5. What are recharge points?
Answer: KBL Play recharge points allow entry into real cash prize games.

6. Do recharge points have any expiry?
Answer: No, recharge points do not expire.

7. What happens if I withdraw and deposit repeatedly into my account?
Answer: Frequent deposits require a 30% GST payment. Limit withdrawals to necessary instances.

8. How long will it take for the Prize amount to transfer to the bank account of the beneficiary?
Answer: IMPS transfers take up to 1 working day, while NEFT transfers may take up to 2 working days.

9. What happens if I don't answer the game question?
Answer: Failure to answer disqualifies you from winning; the prize goes to the first correct responder.

10. Is my profile information safe?
Answer: Yes, your profile information remains confidential and safe.

11. Why do you need my PAN card?
Answer: PAN card details are required for tax purposes if you win a prize.

12. Why do you need my UPI and bank account number?
Answer: These details are necessary to transfer prize winnings to your bank account.

13. Why do you need photos of my Aadhar and PAN card?
Answer: For KYC (Know Your Customer) requirements.

14. If payment is deducted but recharge points don't appear in my KBL Play account, what should I do?
Answer: Visit the KBL app, select "Recharge Failed," and upload a screenshot of your transaction for credit within 1 working day.

15. What details should be visible in the transaction screenshot when uploading it?
Answer: Ensure the screenshot shows: 1. Transaction ID or reference number (UTR No), 2. Date and time of the transaction, 3. Amount deducted.

16. What is the 50 points Welcome Bonus?
Answer: A one-time reward for new users to experience the game without spending. These points are non-withdrawable.

17. Where can I view my past game history?
Answer: Check your game history in the KBL Play app menu under "Game Play History."

18. Where can I check my KBL PLAY points balance?
Answer: Access your points balance and transaction history in the KBL Play app menu under "My Wallet History."